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Our love it first time guarantee
Love your first cruise with us, or your money back!
We understand that trying something new can be a bit daunting. That’s exactly why we created our ‘Love It First Time’ guarantee. But what it is?
It’s an exclusive promise we make to all our guests when trying their first Saga cruise. And it’s available on all our ocean and river cruises.
We guarantee you’ll love your cruise, or we will happily give you your money back!
Here's how it works...
Book and join your cruise
Remember we include a chauffeur service from your own front door.
Exceptional experiences, every day
This simple promise reflects our commitment to providing exceptional experiences for our guests.
Love every moment
If for any reason you are not enjoying yourself during the first few days on board – tell us. Our crew will do everything to address your concerns, and ensure you have a wonderful time on board.
But if we really can’t help – we’ll get you back home early and of course give you a full refund too.
Perfect for your first ocean cruise...
Perfect for your first river cruise…
Ocean cruises
Feel that sense of excitement. There’s a luxurious small ship just waiting to be discovered.
You’ll always have your very own balcony too when you cruise all inclusive on Spirit of Adventure or Spirit of Discovery.
Explore ocean cruises
River cruises
Sail all inclusive on our ships, Spirit of the Danube and Spirit of the Rhine, or choose from our other hand-picked ships, all exclusive to Saga guests.
Unpack only once and let the journey through the captivating landscapes of Europe commence.
Explore river cruises
We guarantee you will love your first cruise, or your money back!
Ocean cruise: Available to guests that have not previously cruised with Saga Cruises.
River cruise: Available to guests that have not previously cruised with Saga River Cruises.
To take advantage, you must state your intention to leave your cruise early to the Hotel General Manager/Cruise Director during the first 72 hours for cruises seven nights or over; or during the first 48 hours for cruises under seven nights.
They will endeavour to resolve any issues within 48 hours, but if a solution cannot be agreed in this time, Saga will arrange and cover the cost of your return transport home at the next available port and refund the price of your cruise.
We will not refund costs incurred for items not purchased directly through Saga, such as, but not limited to, overnight accommodation or third-party insurance. The guarantee does not affect Saga’s standard booking conditions or pre-departure cancellation policy. Further terms and conditions may apply.