Do you have to have a smart meter?

You’ve probably heard lots in the news about smart meters, and if you don’t already have one fitted, you could be worrying about whether you will have to have one in the future. We help answer the question, do I have to have a smart meter, or can I say no?

Smart meters are the new generation of gas and electricity meters replacing traditional meters. Instead of reading the meter yourself or waiting for a gas engineer to arrive, smart meters record the energy you use and send the data directly to your energy supplier. It means you can forget about estimated bills, which may not reflect your actual usage, and instead rely on accurate billing. 

According to Smart Energy GB, a not-for-profit promoting the benefits of smart meters in Great Britain, the programme has now reached its halfway mark. More than 55% of energy meters are now smart, with 31.3 million smart meters installed in homes and small businesses across Great Britain.

If you haven't heard from your energy supplier about receiving a smart meter, they will contact you when you can get one, although you can request one directly through Smart Energy GB.

Do I have to have a smart meter?

Smart meters are being introduced across England, Scotland and Wales. The Government’s rollout programme aims to ensure all households have a smart meter installed by 2025. But they are not compulsory. In fact, you can refuse one.

If your supplier is insisting on fitting one, we advise contacting Citizens Advice's consumer helpline for support.

If you refuse a smart meter and then change your mind, you can accept one later. Ofgem warns: “Choosing not to have a smart meter fitted might mean you have a limited choice of energy tariffs. Some smart tariffs could be cheaper.” 

According to Northern Ireland Electricity Networks, which is the owner of the electricity transmission and distribution networks across the region, The Department for the Economy (DfE) has no plans at present to install smart meters in Northern Ireland.

When a smart meter might be your only option

A smart meter may be necessary

Is it better to have a smart meter?

A smart meter can give you more control over your energy, helping you save energy and money on your bill. With an accompanying in-home display, the smart meter monitor allows you to see how much energy you are using in real time. For instance, when you turn on an energy-hungry appliance, such as a vacuum cleaner or shower, you’ll see the peak in energy use and can counter this by reducing the amount of time you spend using the appliance.

Although an in-home display has advantages, you don’t have to use it. And in some instances, not using it takes away the smart meter anxiety of seeing how much energy you are using. Smart Energy GB explains another advantage: “Smart meters send automatic readings to your supplier, so you no longer have to venture into a dark cupboard with a torch or have meter readers visit your home.”

Change can be unsettling, whether getting used to a different routine or becoming comfortable with new technology. However, the rollout of smart meters has a benefit for all. “Smart meters will enable greener and more flexible energy use and will help us build a more reliable and affordable energy system,” Smart Energy GB adds.

Will smart meters become compulsory in the future?

All suppliers will be required to offer you a smart meter at some point during the rollout programme mentioned above. Your supplier can also replace your meter if it is considered a safety hazard or is no longer functioning correctly.

​​Although you can ask for an old-style meter, they may not have any available (see above). If your meter is still working, there is currently no indication that you’ll have to get a smart meter – although we don’t know what could change in future.

​​Energy suppliers are allowed to offer cheaper tariffs to people on smart meters, so you could lose out financially by not having one. We will keep you up-to-date with any changes the Government makes on its installation targets for the future.

What if my old-style meter is faulty, but I don’t want a smart meter?

If your old-style energy meter needs replacing and your supplier can’t get hold of another old-style one, there is an alternative solution, but check with your supplier to see if it’s possible.

​​Citizens Advice states: “You can ask your supplier to install your smart meter with the extra functionality switched off. This means it’ll work in the same way as your current meter and won’t send any information to your supplier.”