A range of cover options to suit your needs
3-year fixed price with no tie-ins – T&Cs apply
From UK stays to global getaways
Relaxing hotel-based holidays in the sun, with a Saga Host on hand.
Everything's taken care of on a Saga Group Tour, so you can see and do more.
Exciting destinations. Inspiring options. Discover your ideal travel experience.
Access to a range of accounts to suit your savings needs.
Including will writing, probate and lasting power of attorney.
Provided by award-winning mortgage broker Tembo.
Tips, insight and guidance into helping your money work as hard – and stretch as far – as possible.
The UK's bestselling subscription magazine
Discover our daily puzzles
Make buying wine easy this festive season. Great value, expertly selected wines, by the bottle or the case, in association with Virgin Wines.
At Saga we are always delighted to hear your thoughts on any area of our business, whether it be a general enquiry or a specific concern.
At Saga, we strive to ensure that our customers are treated fairly.
In the United Kingdom the Financial Ombudsman’s Service has responsibility for complaints and you can contact that office here: http://www.financial-ombudsman.org.uk.
As we are regulated by the Financial Conduct Authority, we are required to publish a summary of complaints that we have received.
Name: Saga Services Ltd
Group: Saga Plc.
Other firms included in this report: ST&H Limited
Period covered in this report: 1st Feb 2024 – 31st July 2024
Brands/Trading names covered: Saga Select
Numbers and percentages | General insurance and pure protection |
---|---|
No. of complaints opened per 1000 policies in force |
11.08 |
No. of complaints opened |
15359 |
No. of complaints closed |
15404 |
Percentage closed within 3 days |
84.3% |
Percentage closed outside 3 days but within 8 weeks |
15.3% |
Percentage upheld |
48.2% |
Main cause of complaints opened |
Disputes over sums/charges |