EXISTING TRAVEL INSURANCE CUSTOMERS
What can we help with today?
Make a travel claim
Making a claim on your travel insurance policy can be a daunting process. That's why we try to make it as simple and straightforward as possible.
Delayed flight assistance
Plus and Standard customers can enjoy some quiet time in one of more than 950 airport lounges if your flight Is delayed by one (Plus) or two (Standard) hours.
Travel insurance FAQs
Want to know more about Saga Travel Insurance? Here are the answers to the questions we're asked most often.
Service your travel insurance policy
If you need to make a change, get in touch or whatever else – here's what to do:View policy documents
Your policy documents are all saved online. You can access them by logging into MySaga.
If you are having difficulty accessing your MySaga account or any documents, chat with us online now.
Make changes to a travel insurance policy
Our webchat team can make changes to your policy online, or our customer service team will be happy to help over the phone:
- Chat with us online now
- Or call 0800 056 9200
Change payment card or cancel automatic renewal
More than 30 days before your renewal date
You can change your payment details or cancel your automatic renewal online via MySaga.
Less than 30 days until your renewal date
Our webchat team can help online, or our customer service team will be happy to help over the phone:
- Chat with us online now
- Or call 0800 056 9200
Cancel a travel insurance policy
If you want to cancel your Saga Travel Insurance policy, either:
- Chat with us online now
- Or call 0800 056 9200
Any refund or cancellation fee will depend on whether your policy has commenced or if you're cancelling within 14 days of your policy starting. Our customer service team will be able to discuss this in full when you contact us.
MySaga
If you haven’t already, you can create a MySaga account to see your past quotes, current insurance policy documents, renewal notifications or manage holiday bookings.
As a Saga Travel Insurance customer, you can view your policy documents, check your renewal invite and update contact preferences in your MySaga account.
Getting started with MySaga
- Click the 'Visit MySaga' button.
- Enter the email address you gave us when you got a quote or bought something from Saga.
- Set up a password and follow the instructions to log in.
- You can now view your quotes and insurance documents or even manage your holiday bookings.
Travel insurance policy books
View or download the policy books that relate to your Saga Travel Insurance cover.Saga Standard & Saga Plus
Saga Essential
Defaqto 5 Star rated travel insurance
We are proud to offer five-star treatment every day with Saga Travel Insurance – Saga Plus and Saga Standard are both Defaqto 5 Star rated.
Travel insurance FAQs
How do I contact Saga?
If you're a Saga Travel Insurance policyholder and you need to make changes to your policy, you can contact us on 0800 056 9200.
Opening hours
- Monday to Friday: 8:30am-7:00pm
- Saturday: 8:30am-5:00pm
- Sunday: CLOSED
If you need to get in touch with us for any other reason, please visit our contact us page.
Can I change the policy excess?
With Saga Plus and Saga Standard Travel Insurance you can select from three levels of excess to pay in the event of a claim. Or you can choose to remove the excess.
The three excess levels are:
- £70
- £150
- £250
Can I extend my annual policy for trips over 45 days?
We're able to extend up to 90 days, or 60 days if you're travelling anywhere within USA, Canada, Mexico or any Caribbean Islands.
If you need cover for a longer trip, Saga Plus and Saga Standard single trip policies have a limit of 180 days in Europe and 120 days for the rest of the world.
Will friends and family be covered when travelling without me?
Yes, if they are listed on an annual multi-trip policy they can travel independently and still benefit from the same cover as you. This does not apply to single trip policies.
Under 16s must travel with an adult insured under the policy.
More from Saga Travel Insurance
There's plenty to explore and learn about our travel insurance cover.
Travel insurance for over 70s
Our travel insurance policies have no upper age limit, so if you're aged over 70 and looking for high levels of cover and service, why not try Saga?
Baggage claims
What to do if your luggage gets damaged or lost while you're on holiday.
Coronavirus information
Our coronavirus help and support page has all the latest information on the changes to our insurance and details of additional support we can provide you.
UK holidays travel insurance
Having travel insurance for UK holidays gives you the confidence that you’re covered for cancellation, loss of luggage and so much more.
Holiday checklist
Being organised for your holiday means you can make the most of your time away. Check out our guide.
Travel insurance for over 65s
Over 65 and looking for travel insurance? Saga offers quality holiday insurance with cover for many pre-existing medical conditions and no upper age limits.
Travel GP service
We provide, as standard, unlimited access to online & telephone GP appointments on your holiday with the Saga GP Service.
Leisure activities
We automatically include cover as standard for a range of popular leisure activities.
Medical claims
Our team are here to help, with medical expertise and a personal touch. Find out about medical claims with Saga Travel Insurance.
Ski travel insurance
Off to the slopes this winter? It’s easy to add winter sports cover to your Saga Travel Insurance.
Avoiding travel claim rejection
Here are common reasons why some travel insurance claims are not successful.