About customer benefits

Customers can take advantage of a range of benefits including exclusive offers from Saga Holidays, Cruises and Insurance, carefully chosen offers from our partners, entertaining and informative articles, videos and advice, prize draws, and more.

If you're an existing Saga customer you'll need to create an online MySaga account, or sign in if you have one already, so that we can verify your details. Once your account is created, we'll send you a welcome email to get you started.

You have access for as long as you remain a Saga customer, as detailed below:

• For a travel booking, this will be up to three years from the date of the booking.
• For insurance, you will be eligible for as long as you remain insured with us.
• For Saga Money products, you will be eligible for as long as you have the product with us, subject to certain conditions, such as maintaining a balance for bank accounts.
• For Saga Magazine, eligibility lasts as long as you have an active subscription.

You should receive a welcome email within a couple of hours, however please allow 24 hours before calling if it doesn't arrive. Please also check your junk/spam mail folder in case it has been filtered by your email provider. If, after this time, you have still not received it, please call us on 0800 092 3903 and we will resend the email.

If you can't retrieve the email from your deleted items, please call us on 0800 092 3903 and we'll get this sorted for you.

You'll have access to your benefits when you:

• Buy a one-off policy, such as a single trip travel insurance
• Set up an ongoing annual insurance policy with us, such as car, home, annual travel or health
• Take out a personal finance product with us, such as an ISA or savings account
• Book a Saga holiday or cruise directly with us
• Subscribe to Saga Magazine

If you are eligible, click here to access your benefits by creating or signing in to your MySaga account.

When you create a MySaga account, whether online or by phone, we perform a quick check to match your details to products you have bought, or booked to verify that you are eligible. This doesn't take long, and you can usually access your benefits within 24 hours. For online applications, this should happen straightaway and you will see an on-screen confirmation. As soon as your MySaga account is confirmed, we'll send your welcome email and you can start enjoying all the benefits.

If you have other active Saga products, or have bought a holiday or cruise with us in the past three years, you can still access your benefits.

If you no longer want to hear about your benefits, just give us a call on 0800 092 3903 and we will stop sending you information.

Any tickets for events booked through Saga will be sent directly from the Saga partner offering the tickets. When you book, you should receive an email with information about expected delivery, or a link to print tickets directly in some instances. Your booking confirmation should also have details about how to make contact about your order.

Items bought through the customer benefits section of the Saga website, or on the Saga app, are fulfilled by Saga partners. When you make a purchase, you are directed by one of our partners to complete your transaction, and you should receive an order confirmation directly from them. Please check your email for your order details, as this should have information about delivery and/or contact information to get in touch if you don't receive it in the estimated time.

We add new events and offers on a regular basis. Some may be valid for a limited time and on a 'when it's gone, it's gone' basis. Please check the Saga website for new offers and valid to and from information.

If you have opted to receive updates via email, we will update you when there are new offers available.

There will be events where you can buy additional tickets to take guests. However, some are exclusively for Saga customers, so please check the individual event offer conditions before you buy.

Also, tickets can only be sent to the address we have registered for you, so if you do plan to buy tickets for someone else, please be sure you will be able to get the tickets to them in time, we would hate for anyone to miss out.

Saga customers have access to a range of benefits including exclusive goods, services and offers made available by selected third parties. Please read the terms and conditions when signing up carefully. If you continue to access the website, we take this as acceptance of these terms. The information on this website should not be copied by, or distributed to anyone without written permission from Saga Membership Limited to do so. See full terms and conditions.

Your customer benefits are brought to you by Saga Membership Limited, a company registered in England and Wales under company number 00773343 with a registered office at 3 Pancras Square, London N1C 4AG. Our VAT number is 22400/08956.